AGC Flat Glass is a multi location company with branches throughout North America. We specialize in the manufacture and distribution of architectural flat glass products to the construction, manufacturing, and other industries. Through my association with other credit professionals, I learned of Darrell Miller and his company, Invest Services. I have now used ISC for almost 20 years. I have found Darrell and his staff to be very professional, experienced in dealing with even the most difficult debtors, and, most important, successful at recovering payment. Our company has several tiers of credit and collection personnel-branch credit, regional credit, and corporate credit. By the time we place an account with Darrell for collection, we have already made an extensive in-house effort to collect the debt. That is why it is even more surprising that Darrell has the success he does with the accounts we place.
All of us in Credit receive many phone calls from agencies offering to collect delinquent accounts better than anyone else. Having tested several of them over the years, I found that the vast majority of them are just talk. On the other hand, Invest Services has PERFORMED. I wholeheartedly recommend Darrell Miller and Invest Service to anyone interested in collection results.
I would be pleased to discuss our experience with Invest Services with you. Please call if you have any questions.
Sincerely,
Dennis R. Prince
Director of Credit
AGC Flat Glass of North America
423-2297351
Just a short letter to let you know how I feel about the effectiveness of your company in collecting our past due accounts.
When I turn an account to you for collection, I know that it will be given your immediate attention, no matter how big or small. I also appreciate you giving me the status of the accounts when initiated for collection, and during the collection process. Having used Invest Services for over 20 years, I can confidently say that your company is head and shoulders above any collection agency including Dun and Bradstreet.
Sincerely,
Robert E. Hanton
President
Concote Corporation
Insulfab Division
Spectape Division
214-9560077
EFCO Corporation without reservation highly recommends Invest Services. Invest Services has provided EFCO with collection services for over 15 years. Invest Services has maintained a recovery rate exceeding 75% of the accounts placed with them for collection by EFCO. On of the keys to the success of Invest Services is their understanding of the construction industry. Not only have they consistently recovered monies from our customers, but also from the Owners, General Contractors, and Bonding Companies. Invest Services, although very aggressive, maintains a professional demeanor at all times. As EFCO Corporation’s Credit Manager, I can assure you Invest Services is not just another collection agency. Should you wish to discuss our experience with Invest Services any further, please feel free to contact me directly.
Sincerely,
Janice Casteel
Assistant Credit Manager
EFCO Corporation
800-2214169
We have used Invest Services exclusively for the last 5 years. During this time we have found them to be responsive, professional, and successful in collection our bad debts.
I like the personalized service and the fact that I am always able to speak directly with Darrell Miller. I would highly recommend Invest Services for all of your collection needs.
Regards,
Cyndi Amador
Controller
Heelys Sports Ltd.
972-5592321
International Aluminum Corporation and its’ subsidiary corporations have been a very pleased client of Invest Services Company for over 15 years.
We find Darrell Miller to be a very effective collector of our delinquent accounts, he has always communicated the status of our debtor accounts on a consistently regular basis, and dealt with these accounts in a highly professional manner.
We highly recommend Invest Services Company for any collection services you might need. Please contact me should you have any questions concerning our relationship with Invest Services.
Sincerely,
Joanne Key
Assistant Credit Manager
International Aluminum Corp.
323-2641670
Darrell Miller
Invest Services Company
Darrell,
Oldcastle Building Envelope appreciates your genuine effort and time expended in collecting accounts which we have entrusted to you since 1990. We are very pleased with your overall success rate in collecting our delinquent accounts.
Your professionalism and excellent communication skills make it a pleasure to do business with your company.
Thank you for the service that have provided to Vistawall and Oldcastle Building Envelope.
Sincerely,
H.H. “Dusty” Marshall
Division Credit Manager
Oldcastle Building Envelope
803 Airport Rd.
Terrell, TX. 75160
972-5516100
I am writing this letter to recommend the services of Darrell Miller and the collection team at Invest Services Company.
I have dealt with Darrell for many years and have always found him to be professional and fair minded. His experience and background give him the knowledge to effectively handle any delinquent or bad debt customer that I turn over to him. He stays with the case until the money is collected, it has been turned over to an attorney, or he determines that there are no funds or assets available for collection. He never makes a move on a customer without first consulting me, although I usually agree with his recommendations.
Perhaps the biggest benefit of Darrell’s services is his quick response. He has never failed to provide prompt updates of the various accounts that I have placed with him. New account placement results in an initial report within days and continual notes and e-mails updating me on his progress. When it is found that nothing more can be done, Darrell does not waste time, but lets me know right away. This is a big help, as I never have “pending accounts”, I am always up to date and know which of the accounts he is handling can be collected and which constitute bad debt. If legal proceedings begin, Darrell continues to follow the case and act as liaison between myself and the lawyer handling the case, providing updates within 24 hours of my request.
Throughout the years I have come to depend on Darrell Miller and would not hesitate to recommend him to anyone needing a collection agent. He has the knowledge, experience, and resources to take an investigation to the best possible resolution in a timely manner.
Sincerely,
Kelly Pence
Accounts Receivable Supervisor
314-889 8248
Spartech Plastics
It is with great pleasure that I highly recommend Darrell Miller and his firm Invest Services Company.
I first came to know Darrell in 1989 through a fellow member of the credit industry group I belong to. At that time, I was very frustrated with the collection agencies I was using. It’s the usual story where they continue to badger and hound you for business, but then fail to perform in both collection and service. I wanted an agency that would perform to my standards which were: 1) prompt action on claims submitted (no nonsense of entry of claim one day and then assigning it to a collector the next), 2) a professional, seasoned collector and one who understands our industry (no college students, no first time collectors, no retired car salesman, and no lackluster credit managers turned collectors), 3) routine reporting on the activities of my claims, 4) prompt and easy access to information on any claim at anytime, 5) excellent collection results, 6) a good attorney list and follow up, 7) advice on various collection matters/a good sounding board (not just on claims placed or to be placed with an agency), and 8) someone who is interested in my goals and Viracon’s. My friend suggested that I try Darrell, as he and a couple of others in our industry, were using Invest Services and were quite pleased.
To my extreme happiness, Darrell has met my standards and more. In my 25 plus years of credit management, I have used many agencies, but never have I been as pleased as I am with Invest Services.
If you are like me and want a strong collection arm at your command, then Invest Services is your agency. Give Darrell a try and I know you will be pleased. Please feel free to contact me should you have any questions.
Very truly yours,
Jerry A. Drake
Financial Services Manager, CCE
Viracon, Inc.
Division of Apogee Enterprises, Inc.
507-451-9555